Auto Repair Team | Davenport Motor Company

My Davenport Difference: Family

In 1996 the Davenport brothers took a leap of faith. They had been working at a local Lexus dealer, servicing cars. But they felt called to do more.

“We had families to support, kids to educate, bills to pay,” Dave Davenport recalls. “Despite the challenges, we were drawn to the opportunity that having our own business would provide.”

Twenty years later, with all three brothers (Dave, Craig and Daniel) now working in the business, they wouldn’t change their decision. “Our father was a great inspiration for us,” says Craig. “As a minister, he knew the importance of relationship. So that’s what our business was built on: getting to know our customers and treating them with honesty and integrity.”“And keeping their cars running,” adds Daniel.

The Davenport “family” includes not only the brothers but their employees, as well. From the beginning, the brothers committed to a five-day work week, preserving weekends so everyone could spend time with family.

This family-friendly work atmosphere has helped foster deep loyalty and longevity, so that Davenport customers get to know their service advisors and the technicians who work on their cars.

What’s in store for the next 20 years? While times may change, the values and integrity that undergird this service business won’t change. “We’re not fancy or showy,” declares Dave, “but as long as customers want honesty and fair service, we’ll be here.”

Customer Img 1 | Davenport Motor Company

My Davenport Difference: Dependability

Jim Reed is that most precious of customers: he believed in you when you were just starting out, and he has trusted your service ever since. That’s the special relationship Jim—along with other long-time customers— shares with the Davenport Motor Company guys.

Twenty years ago in 1996, Davenport was a fledgling independent Lexus service shop, and Jim was a guy looking to buy his first Lexus—a used 1991 LS400 sedan with 70,000 miles. The sales person referred Jim to Davenport—the guys he trusted to give Jim straight advice on the car’s shape—and Davenport gave the car a thumbs up. He hasn’t looked back since.

“Davenport always services my cars,” says Jim. “They are honest, reliable, dependable, and just fun to do business with. Over the years, they’ve inspected every used Lexus before I bought it, and serviced the car until it was time for the next one! Now I bring both of our cars in every 5,000 miles for oil changes and anything else we may need.” As we celebrate 20 years of dependable, honest service, we invite you to tell your friends and neighbors about Davenport Motor Company. We appreciate your business!

Customer Img 2 | Davenport Motor Company

My Davenport Difference: TLC

“Dad, we want to ride in Mom’s car. Your car is just so not cool.”

Dave G. smiles. He remembers the days of shrinking down in the front seat of his Dad’s not-so-cool car, hoping no one saw him.

Now he knows better. With a family to support, kids to educate, and dogs to transport, Dave cherishes his well-loved, well-maintained, high-mileage LS430 sedan. He appreciates the lessons he learned from his Dad of how to take care of a car, performing maintenance and repairs, and being more concerned about what’s on the inside than the outside—even though his LS430 looks pretty good for nine years old!

Customer Img 3 | Davenport Motor Company

My Davenport Difference: Honesty

Bill Owens watched as the saleswoman patted the hood of the black jade pearl Lexus LS400. “This car will last for 500,000 miles,” she declared. It was 1990 and Lexus had just been introduced as a luxury car brand, competing with Mercedes-Benz, Cadillac and BMW. Bill was hooked.

In 2002, Bill and his family moved to Texas, still driving the Lexus. The car’s mileage was increasing, and every time Bill took it to the dealer for regular maintenance, he left with a long list of “needed repairs.”

One day as he left the dealer, he noticed a newly opened Lexus service shop in Plano. Davenport Motor Company had arrived! On impulse, he pulled in and asked them to look at the car, then look at the list of “needed repairs.” What he heard from Davenport was exactly as he suspected: he didn’t “need” all those repairs at all. And Davenport’s second opinion was free.

He has never been back to the dealer, and his trust in Davenport is unwavering

“I kept this car because of Davenport,” he said. “We’re getting ready to turn 500,000 miles. I guess we’ll prove that saleswoman right!” An accountant by profession, Bill knows value for his investment. He knows he will receive fair pricing, excellent service, and honest work at Davenport.

Like all customers, Bill is special at Davenport. It’s rare to find an original 1990 Lexus with an original owner. It’s even rarer to turn 500,000 miles. But as long as he wants to keep the car going, Davenport will make it happen.

Customers | Davenport Motor Company

My Davenport Difference: Family

In the Moore household, you don’t get rid of a car—you pass it to the next driver in line. And the next. And the next.

The story begins with a 1994 Lexus that Mary Moore drove, then her husband, then her son, and finally her daughter, Caroline. When that car met its untimely end in 2011, Caroline needed a new—er, different—car. So what was the family’s solution? Grandmother Francille McCarthy offered her 2004 Toyota Avalon, seven years old with a mere 43,000 miles.

But the solution wasn’t that easy! Mary was driving the Avalon. So for Caroline to get the Avalon, Mary needed a new car. A REAL new car this time! Her pick? A new Lexus IS250 convertible.

The Moore family’s secret to automobile longevity is Davenport Motor Company. Davenport not only keeps all these cars straight, it also keep them running. All the cars get regular check-ups and routine maintenance. Plus, Davenport tracks future needs, such as brakes, so Caroline can get her car serviced while she’s home from college.

But just as much as the Moore family relies on Davenport’s expertise, they also value Davenport’s emphasis on family—such as being closed on weekends so staff can spend time with their families. After all, family should come first, and Davenport is keeping multiple generations of the Moore family driving safely.

My Davenport Difference: Personal Service

As a wedding planner, McKenzie Wollin sooths frayed nerves, remains calm through family squabbles, and makes every bride feel extra-special. This is how she treats others—and this is how she likes to be treated.

McKenzie had always wanted a Lexus IS250. So a friend called her one day and said, “I have the perfect car for you! This guy I know just got dumped by his fiancée—and he had just bought her an IS250. She gave back the ring and the car and left town. You sure don’t want his ring, but the car has your name all over it!” And it did.

Her friend’s advice, however, didn’t stop at buying the car. She also told McKenzie that she HAD to get the car serviced at Davenport. There was just no other place to go.

McKenzie had taken the car to its original dealer for service, but felt like a number—shuffled around, treated nicely but impersonally. She was just one more car owner, getting one more service job.

Then she remembered Davenport.

When she walked in for her first service appointment, McKenzie was blown away by how she was treated. “The guy in the front office stood up and came out to greet me as I came through the door,” she said. “He knew my name and said they were expecting me. How great is that?”

This personal service matched exactly what McKenzie wanted. Now she brings her car to Davenport for everything, and will never go back to the dealer for service. She uses a free loaner car when her car needs to stay awhile, and she relies on Davenport to notify her when she’s due for non-routine maintenance, such as a brake job.

“I won’t go anywhere else, and I will only buy a Lexus from now on! And I’m hoping the next one will be family-size.”

Customer Img 5 | Davenport Motor Company

My Davenport Difference: Trust

Tracy Bodenheimer knows what it’s like to buy a used car. And she knows what it’s like to have a bad service experience after buying the car.

Fifteen years ago Tracy was a single mom, working hard to support herself and her kids. She wanted a Lexus because of their reputation for safety and reliability. So after a long search, she located the perfect car: a Lexus that was only a few years old, being sold by a local dealer who assured her it had passed its inspection with flying colors.

Two weeks later, Tracy was back at the dealership with a leaking radiator—and a $2100 repair bill.

A friend recommended she have Davenport look at the car before making the repair. So she had the car towed across the Metroplex to the original Davenport location near TI at LBJ and Central. The verdict? The car needed a $10 radiator cap—not a new radiator.

Eventually the radiator was replaced—as was the car. And four Lexus later, Tracy still comes to Davenport for everything: oil changes, tire rotations, routine maintenance, service calls.

“I will never go anywhere else and I will only drive a Lexus because of Davenport,” says Tracy enthusiastically. “As a woman, I know I can trust them to be honest with me about the work my car needs. And that is NOT the experience I had before!”

Tracy is such a Davenport fan that she carries their business cards with her own and passes them out to her friends who drive Lexus. “These guys are like family,” she says. “The stability of everyone who works there speaks to the integrity of the business. They take care of their people just like they take care of me. And that’s why I trust them.”

5

Everything went great. Great people to work with.

Thank you so much, Tim! We're thrilled to hear that you had a great experience with our team. We appreciate your kind words and hope to have the opportunity to work with you again in the future!

- Davenport Motor Company - Plano
1

Went to try to get a diagnostic check. My car had been burning oil for a while and I had a bad experience with a different mechanic prior. They straight up told me that they're not even going to do a diagnostic. There's nothing they can do except have me drive thousand miles and come back and see if the oil has lowered. I decided to get an oil change so that they could be the ones to check the oil level when I come back. During the oil change they found a radiator leak suggested over $1,000 in repairs. Went to another mechanic right after. They did a full diagnostic, found multiple oil leaks, the radiator leak previously mentioned, and did a compression test with looking at the pistons with a camera. I really got the feeling that I wasn't of the echelon of their normal customer basis so they weren't going to waste their time with me. I was happy to pay them for a diagnostic but they were not going to do one. Multiple times mentioned not wanting to do certain things due to potential liability. Pretentious AF was My vibe. Really rubbed me the wrong way.

1

Went to try to get a diagnostic check. My car had been burning oil for a while and I had a bad experience with a different mechanic prior. They straight up told me that they're not even going to do a diagnostic. There's nothing they can do except have me drive thousand miles and come back and see if the oil has lowered. I decided to get an oil change so that they could be the ones to check the oil level when I come back. During the oil change they found a radiator leak suggested over $1,000 in repairs. Went to another mechanic right after. They did a full diagnostic, found multiple oil leaks, the radiator leak previously mentioned, and did a compression test with looking at the pistons with a camera. I really got the feeling that I wasn't of the echelon of their normal customer basis so they weren't going to waste their time with me. I was happy to pay them for a diagnostic but they were not going to do one. Multiple times mentioned not wanting to do certain things due to potential liability. Pretentious AF was My vibe. Really rubbed me the wrong way. Edit in response to reply: The other mechanic said three pistons were burning oil. Three Pistons had low compression. When piston had high compression. They said it was the end of life of the car and I should look at getting a new one. Though they did quote what an engine replacement would be. They did not say it would be worth doing. Because of this suggestion I got a new car and I'm very happy because of it.

Lennon, sorry about your experience and the misunderstanding. When we look at a car that is low on oil the first thing we do on every one is do an oil change and check the level again in 1,000-2,000 miles to see how much oil the engine is burning, especially on a 4 cylinder engine with almost 230,000 miles. From there we form a game plan. To start out with a compression test, in our opinion, is a waste of your money. If the engine is running okay more than likely the compression is going to be close to the same in all cylinders. Looking at the pistons with a camera does not tell us a thing, the piston rings can not be seen with a bore scope, it only shows us carboned pistons due to the burning oil and possible leaking valve seals. We could have done the same thing but like I said earlier that would not be in the best interest for either of us to start out with. We take a very conservative approach when it comes to our customers money. Just curious, when the other shop did a compression test and looked at the pistons with a camera, what was the diagnosis?

- Davenport Motor Company - Plano
5

I appreciate all of the service advisors (especially Lance Croft) and technicians at Davenport! I have taken my Lexus there for the past 4 years. They have always provided me with excellent service and maintenance of my vehicle. I highly recommend them for service to your Lexus or Toyota.

Thank you, Barbara, for your five-star review! We're thrilled to hear about your positive experiences with Lance and our team. Your recommendation means the world to us. If there's anything else we can do for you, please don't hesitate to reach out.

- Davenport Motor Company - Plano
5

Was in for a regular check up for my GX 460. Dropped it off about 8:30 and had it back by 10:00.

It's really never fun to take your car in for service. The quicker we can get you in and out the better. Thank you for your business Jim.

- Davenport Motor Company - Plano
5

Very comfortable process , so much less stress than your dealership, plus the job is correctly done.

Dear Greg, thank you for sharing your experience with us! We're thrilled to hear that your service was stress-free and that the job was done correctly. Your satisfaction is our top priority, and we look forward to providing you with the same level of comfort and quality in the future.

- Davenport Motor Company - Plano
5

Well done

Thank you for the five-star review, Warren! We're thrilled to hear that you had a great experience with us. If there's anything else we can do for you, please don't hesitate to reach out.

- Davenport Motor Company - Plano
5

I am so thankful for the way Davenport takes care of my car and also the way they keep me informed about what needs to be done and when, so I can be prepared.

Thank you, Quetta! It's fantastic to hear how appreciative you are of our dedication to your car's needs and our commitment to keeping you informed. We pride ourselves on delivering exceptional service and ensuring that our customers feel prepared. We're grateful to have you as a valued customer at Davenport!

- Davenport Motor Company - Plano
5

Honest, kind, and professional job done

Honesty creates trust, trust creates a long relationship. Thank you for your business Hanmook.

- Davenport Motor Company - Plano
5

The Lexus Dealership said I needed $3500.00 in repairs to my RX350. I took it to Davenport and they looked the car over and said everything was fine. No repairs needed. Honesty is what I expect for a service provider. I’ll only be taking both my Lexus to Davenport from this day forward!

We won't try to sell you anything you don't need. Thank you for letting us give you a second opinion Darrell. Let us know if there is anything you need before your next visit.

- Davenport Motor Company - Plano