MY DAVENPORT DIFFERENCE: FAMILY
The Davenport brothers answer the call!
In 1996 the Davenport brothers took a leap of faith. They had been working at a local Lexus dealer, servicing cars. But they felt called to do more.
“We had families to support, kids to educate, bills to pay,” Dave Davenport recalls. “Despite the challenges, we were drawn to the opportunity that having our own business would provide.”
Twenty years later, with all three brothers (Dave, Craig and Daniel) now working in the business, they wouldn’t change their decision. “Our father was a great inspiration for us,” says Craig. “As a minister, he knew the importance of relationship. So that’s what our business was built on: getting to know our customers and treating them with honesty and integrity.”
“And keeping their cars running,” adds Daniel.
The Davenport “family” includes not only the brothers but their employees, as well. From the beginning, the brothers committed to a five-day work week, preserving weekends so everyone could spend time with family.
This family-friendly work atmosphere has helped foster deep loyalty and longevity, so that Davenport customers get to know their service advisors and the technicians who work on their cars.
What’s in store for the next 20 years? While times may change, the values and integrity that undergird this service business won’t change. “We’re not fancy or showy,” declares Dave, “but as long as customers want honesty and fair service, we’ll be here.”
MY DAVENPORT DIFFERENCE: DEPENDABILITY
Should I buy this used car? How Davenport makes the decision easy!
Jim Reed is that most precious of customers: he believed in you when you were just starting out, and he has trusted your service ever since. That’s the special relationship Jim—along with other long-time customers— shares with the Davenport Motor Company guys.
Twenty years ago in 1996, Davenport was a fledgling independent Lexus service shop, and Jim was a guy looking to buy his first Lexus—a used 1991 LS400 sedan with 70,000 miles. The sales person referred Jim to Davenport—the guys he trusted to give Jim straight advice on the car’s shape—and Davenport gave the car a thumbs up. He hasn’t looked back since.
“Davenport always services my cars,” says Jim. “They are honest, reliable, dependable, and just fun to do business with. Over the years, they’ve inspected every used Lexus before I bought it, and serviced the car until it was time for the next one! Now I bring both of our cars in every 5,000 miles for oil changes and anything else we may need.” As we celebrate 20 years of dependable, honest service, we invite you to tell your friends and neighbors about Davenport Motor Company. We appreciate your business!
MY DAVENPORT DIFFERENCE: EXTRA ATTENTION
The dealership sent me to Davenport
The excitement but wavering uncertainty of deciding to retire was heavy on Ruth West’s mind. Grateful and ready, Ruth made the decision it was time to leave her long-time job with the company she had loved for so many years. In 2000, fairly new to the DFW area, Ruth went to a local dealership to pick out a brand new Lexus as a retirement gift to herself. Never having owned a brand new car, Ruth was ready for the smell of new leather interior and the freedom of no mileage.
Ruth enjoyed being able to go back to the local dealership where she bought her car and get a complimentary wash. Seeing how her new car sparkled made her giddy with joy. The joy started to fade after a few years when the dealership made her feel like she was in the way by getting her new car washed without having maintenance done. “I felt like I was not important to them,” Ruth says, thinking back to 2004 at the dealership. “One day the sales person I bought the car from came up to me in the waiting area after I had been sitting there for quite awhile, and told me about Davenport. I decided I would try them out.” When at Davenport, Ruth has never felt forced into a sale or like she is unimportant. “They take time out for the details, and always give me a thorough explanation,” she says.
Now with 90,000 miles on her 2000 Lexus ES300, Ruth won’t take her car anywhere else. “I’m committed to Davenport and the expertise and attention in which they handle my car,” she declares. Her retirement gift has turned into one of the best gifts she could have given herself, and Davenport keeps it running in tip top shape.
MY DAVENPORT DIFFERENCE: TLC
The Kids Are Complaining About My Car
“Dad, we want to ride in Mom’s car. Your car is just so not cool.”
Dave G. smiles. He remembers the days of shrinking down in the front seat of his Dad’s not-so-cool car, hoping no one saw him.
Now he knows better. With a family to support, kids to educate, and dogs to transport, Dave cherishes his well-loved, well-maintained, high-mileage LS430 sedan. He appreciates the lessons he learned from his Dad of how to take care of a car, performing maintenance and repairs, and being more concerned about what’s on the inside than the outside—even though his LS430 looks pretty good for nine years old!
Dave’s partner in Lexus car care is Davenport Motor Company. He discovered the Dallas location on Inwood shortly after he and his wife arrived in Texas, and found the convenience and service were exactly what he had been looking for. He can drop the car at the shop as he heads to his job at Love Field and pick it up on his return. On off-days, Dave uses the Colleyville Davenport location–closer to home–to take care of the family cars.
The Davenport team gives Dave’s car lots of TLC. They take care of routine maintenance, and fix small problems before they become big ones. Dave’s favorite story is the time Craig Davenport personally drove the car for two days, working to identify electronic gremlins that were pestering him intermittently. After the service? Problem solved. And because of this care and attention, from tire rotations to oil changes to brake jobs, Dave won’t take his Lexus anywhere else.
Dave’s family, like many Davenport customers, is now a multi-Lexus family, with his wife driving an LX470—aka “the cool car.”
Let the kids complain! When they start driving, it’ll be in a high-mileage, excellent-condition, Davenport-maintained Lexus—or Toyota.
MY DAVENPORT DIFFERENCE: HONESTY
500,000 miles: Davenport keeps us going and going…
Bill Owens watched as the saleswoman patted the hood of the black jade pearl Lexus LS400. “This car will last for 500,000 miles,” she declared. It was 1990 and Lexus had just been introduced as a luxury car brand, competing with Mercedes-Benz, Cadillac and BMW. Bill was hooked.
In 2002, Bill and his family moved to Texas, still driving the Lexus. The car’s mileage was increasing, and every time Bill took it to the dealer for regular maintenance, he left with a long list of “needed repairs.”
One day as he left the dealer, he noticed a newly opened Lexus service shop in Plano. Davenport Motor Company had arrived! On impulse, he pulled in and asked them to look at the car, then look at the list of “needed repairs.” What he heard from Davenport was exactly as he suspected: he didn’t “need” all those repairs at all. And Davenport’s second opinion was free.
He has never been back to the dealer, and his trust in Davenport is unwavering.
“I kept this car because of Davenport,” he said. “We’re getting ready to turn 500,000 miles. I guess we’ll prove that saleswoman right!” An accountant by profession, Bill knows value for his investment. He knows he will receive fair pricing, excellent service, and honest work at Davenport.
Like all customers, Bill is special at Davenport. It’s rare to find an original 1990 Lexus with an original owner. It’s even rarer to turn 500,000 miles. But as long as he wants to keep the car going, Davenport will make it happen.
MY DAVENPORT DIFFERENCE: FAMILY
Davenport keeps our cars running from one generation to the next!
In the Moore household, you don’t get rid of a car—you pass it to the next driver in line. And the next. And the next.
The story begins with a 1994 Lexus that Mary Moore drove, then her husband, then her son, and finally her daughter, Caroline. When that car met its untimely end in 2011, Caroline needed a new—er, different—car. So what was the family’s solution? Grandmother Francille McCarthy offered her 2004 Toyota Avalon, seven years old with a mere 43,000 miles.
But the solution wasn’t that easy! Mary was driving the Avalon. So for Caroline to get the Avalon, Mary needed a new car. A REAL new car this time! Her pick? A new Lexus IS250 convertible.
The Moore family’s secret to automobile longevity is Davenport Motor Company. Davenport not only keeps all these cars straight, it also keep them running. All the cars get regular check-ups and routine maintenance. Plus, Davenport tracks future needs, such as brakes, so Caroline can get her car serviced while she’s home from college.
But just as much as the Moore family relies on Davenport’s expertise, they also value Davenport’s emphasis on family—such as being closed on weekends so staff can spend time with their families. After all, family should come first, and Davenport is keeping multiple generations of the Moore family driving safely.
Discover how Davenport can serve your family with Lexus and Toyota care.
MY DAVENPORT DIFFERENCE: RELATIONSHIP
Davenport treated me so well that I referred my sister!
Joan Heiss does not want to drive outside of the mid-cities area to service her car. So when she moved near Colleyville and it was time to buy a new car, she bought her Lexus IS250 because it could be serviced locally.
Then Davenport Motor Company opened its location in Colleyville. Joan was one of their first customers.
She liked Davenport so much that she referred her sister, Michelle Pitt—also a Lexus IS250 driver. Then Michelle passed out Davenport coupons to her co-workers. She even saved a mailer for six months so she could get the service discount at her next appointment.
What Joan and Michelle experience at Davenport keeps them coming back. Michelle says, “The guys at Davenport LISTEN to me! At the dealership where I used to go, I just felt like one more routine service call—not a special customer.”
Both sisters use Davenport for routine and warranty work—from oil changes to water pump replacements. “Davenport saves us money, of course,” says Michelle. “But even more important, we can trust what they tell us. If they say I need a repair, then I am confident I need it.”
Joan adds, “And they keep up with when I’ll need something in the future—like how long my brakes will last.”
Because of relationship—their Davenport Difference—both sisters will buy Lexus again. And their next mission? Finding other Lexus owners to refer to Davenport Motor Company.
MY DAVENPORT DIFFERENCE: PERSONAL SERVICE
Davenport…where everyone knows my name
As a wedding planner, McKenzie Wollin sooths frayed nerves, remains calm through family squabbles, and makes every bride feel extra-special. This is how she treats others—and this is how she likes to be treated.
McKenzie had always wanted a Lexus IS250. So a friend called her one day and said, “I have the perfect car for you! This guy I know just got dumped by his fiancée—and he had just bought her an IS250. She gave back the ring and the car and left town. You sure don’t want his ring, but the car has your name all over it!” And it did.
Her friend’s advice, however, didn’t stop at buying the car. She also told McKenzie that she HAD to get the car serviced at Davenport. There was just no other place to go.
McKenzie had taken the car to its original dealer for service, but felt like a number—shuffled around, treated nicely but impersonally. She was just one more car owner, getting one more service job.
Then she remembered Davenport.
When she walked in for her first service appointment, McKenzie was blown away by how she was treated. “The guy in the front office stood up and came out to greet me as I came through the door,” she said. “He knew my name and said they were expecting me. How great is that?”
This personal service matched exactly what McKenzie wanted. Now she brings her car to Davenport for everything, and will never go back to the dealer for service. She uses a free loaner car when her car needs to stay awhile, and she relies on Davenport to notify her when she’s due for non-routine maintenance, such as a brake job.
“I won’t go anywhere else, and I will only buy a Lexus from now on! And I’m hoping the next one will be family-size.”
MY DAVENPORT DIFFERENCE: TRUST
How Davenport turned a $2100 repair into a $10 service call
Tracy Bodenheimer knows what it’s like to buy a used car. And she knows what it’s like to have a bad service experience after buying the car.
Fifteen years ago Tracy was a single mom, working hard to support herself and her kids. She wanted a Lexus because of their reputation for safety and reliability. So after a long search, she located the perfect car: a Lexus that was only a few years old, being sold by a local dealer who assured her it had passed its inspection with flying colors.
Two weeks later, Tracy was back at the dealership with a leaking radiator—and a $2100 repair bill.
A friend recommended she have Davenport look at the car before making the repair. So she had the car towed across the Metroplex to the original Davenport location near TI at LBJ and Central. The verdict? The car needed a $10 radiator cap—not a new radiator.
Eventually the radiator was replaced—as was the car. And four Lexus later, Tracy still comes to Davenport for everything: oil changes, tire rotations, routine maintenance, service calls. She currently uses the Colleyville location because of its convenience to her home.
“I will never go anywhere else and I will only drive a Lexus because of Davenport,” says Tracy enthusiastically. “As a woman, I know I can trust them to be honest with me about the work my car needs. And that is NOT the experience I had before!”
Tracy is such a Davenport fan that she carries their business cards with her own and passes them out to her friends who drive Lexus. “These guys are like family,” she says. “The stability of everyone who works there speaks to the integrity of the business. They take care of their people just like they take care of me. And that’s why I trust them.”